MaGrath Strata has built itself on the exceptional talents and experience of industry professionals, enabling us to become market leaders within Strata Management. With our unparalleled resources coupled with a dedicated team of professional strata managers and support staff for your building, MaGrath Strata are able to offer you personalised service that is backed by robust administration and technology systems. Choosing MaGrath Strata will only ensure that you receive exceptional value for your money, without compromising on our service.
The foundation and essential principles of our strata management company is to ‘enhance community living’, not only to provide your executive committee with an understanding of compliance with strata by-laws and regulations but to also assist them with expert guidance toward achieving a better outcome.
It is without a doubt that MaGrath Strata are at the forefront of the strata industry and continue to ensure that our unique customer service and education to strata communities are met well beyond expectation. This is guaranteed by investing in our people and constantly enhancing our systems and processes. Essentially, with MaGrath Strata you receive:
1 Fast Response Times
One of the main reasons for appointing a strata manager is to get the important things prioritised and completed. It’s no good having a manager if it takes forever to get anything done. MaGrath Strata we make sure we deal with your requests FAST!
2 Strata Is Our Passion
Our passion for creating a memorable strata management experience for you is the pinnacle of our core values and ultimately provides you with exceptional customer service for all your needs. new era in interactive strata scheme management and administration
3 Superior Customer Service
Our dedicated Strata Managers adhere to our unique ten point customer service charter to ensure all clients receive superior customer service
4 Personal Service
MaGrath Strata is a family company that has grown its client base on the personal service we offer our clients. We know what customer service used to be like 20 years ago, and we are still offering it today.
5 Easy Contact
It's no good having a manager you can’t talk to. At MaGrath Strata there is no message bank or voice mail to hide behind. When you call us you will get to talk to people not machines.
6 Easy To Read Reports
We have designed our reports to be as easy to read as possible, so that non-technical people can understand where the money is being spent, whilst every owner gets a report, every 3 months.
7 After Hours Emergency Service
As we all know, emergencies can happen at the most inconvenient times, especially after hours. At MaGrath Strata if you have a problem after hours there is always someone available to take the call from our staff, it’s our 24 hour tradesman's message service.
8 No Long Term Contracts
At MaGrath Strata we work to keep our customers happy so they want to stay with us, so we have no need to lock you in to a 3 or 5 year contract like some managers. You can change any time with just 3 months’ notice.
9 Flexible Payment Options
Everyone has different needs in a strata building, so at MaGrath Strata we offer a range of payment options that will suit everyone. Payments can be made at any Post Office, by telephone or over the internet, using Bpay, cheque or credit card.
Help is the most important service for any strata manager. At MaGrath Strata that's exactly what we are here to do, HELP you with any problem you may have with your property, whether it’s big or small we will be there to cater for your needs.